Aarenet signed Managed Service Agreement with FPT Telecom International (FTI)

Aarenet, a leading provider of carrier-grade telecommunications solutions, announce today the signing of the Contact Centre as a Service (CCaaS) Agreement with FTI, a member company of FPT Telecom and a leading Service Provider in Vietnam.

This strategic partnership sets the stage for an exciting new chapter in their ongoing cooperation to revolutionise customer engagement and communications.

 

Aarenet’s CCaaS solution provides an array of advanced features, empowering businesses to elevate customer experiences while ensuring operational efficiency and scalability. Through offerings such as omnichannel support, intelligent routing, a unified workplace, real-time analytics and robust security measures, businesses can deliver personalised and consistent customer interactions, leading to improved customer satisfaction and loyalty. Moreover, the Deployment Portal enhances the speed of service delivery, facilitating CCaaS mass-deployment, making it an ideal solution for FTI – a leading Service Provider in Vietnam.

 

This collaboration reflects a shared commitment to innovation, customer satisfaction, and business growth. As both companies aim to set new industry standards, they collaborate to raise the bar for cloud contact centre services and redefine customer engagement in the Vietnam market.

“At FTI we have always been committed to delivering excellence to our customers. Partnering with Aarenet for their advanced CCaaS solution is a strategic move that aligns perfectly with our Customer-centric values. We believe that this collaboration will not only optimise our product and service portfolio but also enable us to forge stronger connections with our customers. We look forward to leveraging Aarenet’s expertise and innovative technologies to drive our business forward and create a positive impact in the market.”  Said Mr. Tran Hai Duong, FTI CEO.

“We are honoured to strengthen our collaboration with FTI by working together to bring our shared vision to life by delivering exceptional customer experiences for the business sector in Vietnam through cutting-edge technology. Leveraging our CCaaS platform, we are confident in our ability to empower FTI’s Customers with seamless, efficient, and personalised interactions with their valued clientele. Throughout this transformative journey, our dedicated team remains committed to offering support and expertise, ensuring a successful deployment.” Said Mr. Bao Vo, Director – Aarenet APAC.

Left to right: Mr. Chanh Pham, Vietnam Chief Representative (Aarenet); Mr. Bao Vo, Director APAC (Aarenet); Mr. Tran Hai Duong, CEO (FTI); Mr. Pham Van Tuyen, VP Business Development (FTI)

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