A further highlight of the new release, Aarenet’s own desktop client “anDesktop” has been released. This client, compatible with macOS and Windows OS, offers a feature rich telephony client as alternative to traditional physical deskphones. The desktop client is specifically interesting for remote workers who do not have a physical telephony infrastructure. The installation is self-explanatory and the activation is a user friendly process.

“anDesktop” also interacts with the Microsoft Teams embedded applet “anCall” and complements the offering for Microsoft Teams users. Remmers says: “Direct Routing has been implemented in a previous version and the use of the anCall embedded applet enables the integration of telephony into Microsoft Teams without the need to procure specific Teams phone licences. This significantly reduced the cost for Microsoft Teams users to access state-or-the-art Cloud PBX features like Advanced Call Distribution, Interactive Voice Response, Voice Mail and many others.”

To improve security for system operators as well as end-users a Two Factor Authentication for login, together with a compatible two-factor authentication application has been added. Other new features such as additional CSTA interface functions for Contact Center applications have been added and a platform upgrade to comply with the newest security requirements next to general maintenance and GUI improvements. Details of included features within this software release will be communicated upon request.