The new features focuses on user clients like the “anCall” plugin for Microsoft Teams. This application plugin allows to access the system portal and make calls directly from the Microsoft Teams platform, now also from mobile devices next to the existing plugin for desktop usage.

Additional customisation features complete Aarenet’s offering enabling a full white label platform, which can be tailored to the requirements of the customer.

For Microsoft Outlook users on Windows, a new plugin has been released enabling to dial directly from the Outlook contacts using the anDesktop application that was released in the previous version of the Aarenet platform. The application anDesktop, compatible with macOS and Windows OS, offers a feature rich telephony client as alternative to traditional physical deskphones. The desktop client is specifically interesting for remote workers who do not have a physical telephony infrastructure.

Direct dialling from Outlook contacts reduces the number of interventions necessary to dial the telephone number of a stored contact and reduces potential dialling errors. Further integration into Microsoft O365 applications are targeted to be released in one of the future releases.