FrontStage und Aarenet intensivieren ihre Zusammenarbeit

Aarenet und FrontStage verstärken ihre Zusammenarbeit und realisieren ein Cloud Contact Center Angebot in der Tschechischen Republik.

Following the incorporation of the Partner Agreement in June 2020, FrontStage and Aarenet have adapted and enhanced their systems to enable interoperability. This resulted in a solution where the FrontStage contact centre solution and the Aarenet VoIP platform interact to enable all voice communications for the connected contact centre agents. The release of Aarenet’s new Cloud PBX offering in July 2021, together with the supervisor features which are part of the newest release 7.5, forms the base for a new Cloud-based Contact Centre offering, targeting to address small and mid-sized companies. Especially this specific market segment will benefit from a hosted solution and may use the full suite of the functionality provided by Frontstage’s state-of-the-art Contact Centre.

 

FrontStage Contact Centre application deliver effective communications by focusing on the complexity of human interactions and business process integration. Their products are instrumental in overcoming the prevailing negative perception of contact centres on the part of both customers and agents. FrontStage has been designed to make the agent’s work more efficient and pleasant, and to bring an amazing experience and improved human contact to customers.

“We have been relying on third-party business communications platforms that only provided limited flexibility towards modern cloud technologies and multitenant deployment. With our joint development forces, we can now tailor a solution together that connects both platforms in the best way possible together. Combined with the reliability provided by Aarenet’s carrier-grade solution, we can offer an excellent Contact Centre solution for our customers who prefer a pure cloud solution instead of an on-premise solution”, says Pavel Vrzak CEO of Atlantis Telecom.

According to Frank Remmers, Sales Director of Aarenet, “This partnership will leverage the existing solutions of both companies. The joint development departments have worked very closely to realise the integration. This will complement our existing UCC solution with the required Contact Centre component and thus will open many new opportunities on the market”.

See more News

Aarenet unterzeichnete ein «Memorandum of Understanding» mit dem Vietnam Post and Telecommunications Institute of Technology

Aarenet, ein führender Technologie- und Lösungsanbieter für Carrier, Service Provider, Regierungen und Unternehmen, gab heute die Unterzeichnung einer Absichtserklärung (MOU) mit dem Vietnam Post and Telecommunications Institute of Technology (PTIT) in Hanoi, Vietnam, bekannt. Aarenet stellt dem Institut seine Softswitch-Systeme zur Verfügung und arbeitet bei der zukünftigen Entwicklung und Forschung im Bereich der Telekommunikation sowie bei Studentenaustauschprogrammen und Stipendien mit.

Learn more

Neuer Cloud PBX System Release 7.14

Der neue Aarenet Cloud PBX System Release 7.14 ist Ende Dezember 2023 für die Produktion freigegeben worden. Ab sofort werden alle neuen Systeme standardmässig mit diesem Release ausgeliefert. Bestehende Systeme können selbstverständlich aufgerüstet werden.

Learn more

Erfolgreiche Aarenet Partner Konferenz 2023 in Vietnam

Die Partnerkonferenz fand dieses Jahr in Hai Phong, Vietnam statt. Die erfolgreiche Veranstaltung brachte Vertreter von führenden Industrieunternehmen, Partner und Experten aus ganz Vietnam zusammen und war ein wichtiger Beitrag zur Förderung von Innovationen in der Telekommunikation.

Learn more