Aarenet, a Swiss Telecommunications Technology vendor, specializing in delivering advanced and reliable unified communication services and products for Carriers, Enterprise and Government sectors, is pleased to announce the successful deployment of their contact centre solution for MobiFone Group, officially went live on October 1st, 2024, serving 500 skilled agents.
This project exemplifies Aarenet’s dedication to providing advanced solutions that ensure effortless integration and expandability. The recently launched contact centre system is equipped with an extensive array of functionalities, encompassing robust security protocols, which empowers MobiFone to deliver tailored customer experiences throughout the various companies under its umbrella. This initiative not only enhances customer interaction but also fortifies the Group’s commitment to maintaining high standards of customer service.
“We are thrilled to successfully complete this pivotal project for MobiFone Group,” said Frank Remmers, VP of Product Management – Aarenet. “Our contact centre solution is designed to empower MobiFone agents with the tools necessary to exceed customer expectations, streamline operations, and deliver an unparalleled user experience.”
Office Building MobiFone
The system’s deployment is a testament to Aarenet’s expertise in providing robust and reliable telecommunications solutions. With the new contact centre system, MobiFone can now manage customer interactions more efficiently, respond promptly to inquiries, and maintain a high level of service quality. As a result, MobiFone is well-positioned to achieve greater customer satisfaction and loyalty.
Aarenet, in collaboration with katia.ch, offers an Artificial Intelligence powered call filtering system to block unwanted and bulk phone calls – especially those from telemarketers. The solution combines known spam number databases, operator-specific lists, and AI-based real-time analysis of call behavior.
The Aarenet Cloud PBX Software Release 7.23 has been approved for general availability effective January 1, 2026. As of now, all newly deployed systems will be commissioned with this software release.
Aarenet successfully attended five major market events in Italy throughout 2025, strengthening interaction with business partners, existing customers and potential new opportunities.
Over recent months, Aarenet has seen rising demand for its CloudPBX solution across the Swiss telecom market. This reflects a broader industry shift toward scalable, flexible, and cost-effective cloud communications.
