We are pleased to announce that Aarenet and FrontStage have decided to strengthen their cooperation and to realise a Cloud Contact Centre offering in the Czech Republic.
Following the incorporation of the Partner Agreement in June 2020, FrontStage and Aarenet have adapted and enhanced their systems to enable interoperability. This resulted in a solution where the FrontStage contact centre solution and the Aarenet VoIP platform interact to enable all voice communications for the connected contact centre agents. The release of Aarenet’s new Cloud PBX offering in July 2021, together with the supervisor features which are part of the newest release 7.5, forms the base for a new Cloud-based Contact Centre offering, targeting to address small and mid-sized companies. Especially this specific market segment will benefit from a hosted solution and may use the full suite of the functionality provided by Frontstage’s state-of-the-art Contact Centre.
FrontStage Contact Centre application deliver effective communications by focusing on the complexity of human interactions and business process integration. Their products are instrumental in overcoming the prevailing negative perception of contact centres on the part of both customers and agents. FrontStage has been designed to make the agent’s work more efficient and pleasant, and to bring an amazing experience and improved human contact to customers.
“We have been relying on third-party business communications platforms that only provided limited flexibility towards modern cloud technologies and multitenant deployment. With our joint development forces, we can now tailor a solution together that connects both platforms in the best way possible together. Combined with the reliability provided by Aarenet’s carrier-grade solution, we can offer an excellent Contact Centre solution for our customers who prefer a pure cloud solution instead of an on-premise solution”, says Pavel Vrzak CEO of Atlantis Telecom.
According to Frank Remmers, Sales Director of Aarenet, “This partnership will leverage the existing solutions of both companies. The joint development departments have worked very closely to realise the integration. This will complement our existing UCC solution with the required Contact Centre component and thus will open many new opportunities on the market”.
Aarenet CEO Felix Jakob and FrontStage CEO Pavel Vrzak (from left to right) agreeing on strengthen cooperation
Aarenet is delighted to announce the successful conclusion of its 2023 Partner Conference held in Hai Phong, Vietnam. This event brought together industry leaders, partners, and experts throughout Vietnam and marked a significant milestone in advancing telecommunications innovations.
The new Aarenet Cloud PBX Software Release 7.12 has been approved for general application commencing June 30th, 2023. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.
Aarenet recently attended and sponsored ITNOG7 event taking place in Bologna, Italy. ITNOG is a non-profit Italian organization focused on sharing know how and creating synergies among Italian network operators, carriers and service providers.
Aarenet recently hosted successful technology workshops in the APAC region. The events were focused on showcasing cutting-edge communication technology for Enterprise, Government, and Military sectors.
