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Aarenet consolidates presence at market events in Italy

Posted on by Monika Bertschinger

Aarenet consolidates presence at market events in Italy

Aarenet’s sponsorship at ITNOG events in Bologna, and participation at Namex events in Roma and Napoli, in 2023 and 2024, have made it very clear about the importance of being where the Italian market meets.

These venues, leaded by the annual Salotto Mix event taking place in Milano every December, are today on all the Carriers and ISPs C-level Executives agendas in Italy.

Michel Balabio, Aarenet’s Director for Italy says: “We are about to confirm again Aarenet’s sponsorship of ITNOG event in 2025. Both this year and in 2023, the experience has always been very positive.

Both times the meetings in Bologna have been leading to new contacts, new projects, and few months later to signing new customers in both years. We look at 2025 to at least confirm the same trend, and hopefully do more.

Both Simone Bianco (Technical Director for Italy) and I, are looking forward to Salotto Mix in Milan in December, and to visit Bologna and Napoli again in 2025.

These are perfect venues to meet with our customers, long term contacts and with new opportunities, whether that happens in a 10 people meeting room, or over an aperitivo or a dinner”.

 

www.itnog.it

www.namex.it

Aarenet customer booth at ITNOG exhibition (copyright ITNOG.IT)

Networking with existing and new contacts (copyright ITNOG.IT)

Lively participation during key speaker presentations (copyright ITNOG.IT)

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New Aarenet Cloud PBX Software Release 7.16

04.07.2024

The new Aarenet Cloud PBX Software Release 7.16 has been approved for general application commencing June 30th, 2024. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

Learn more

Aarenet has a new CEO

01.05.2024

Dominik Moser is the new CEO of Aarenet AG. After 20 years as co-founder and CEO, Felix Jakob is concentrating on his activities on the Board of Directors.

Learn more
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New Aarenet Cloud PBX Software Release 7.16

Posted on by Monika Bertschinger

New Aarenet Cloud PBX Software Release 7.16

The new Aarenet Cloud PBX Software Release 7.16 has been approved for general application commencing June 30th, 2024. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

The new Aarenet Cloud PBX Software Release 7.16 has been approved and released for general application commencing June 30th, 2024. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.


As main new focus, Unified Communication features have been implemented in the desktop client. The desktop client, offered under the commercial name of “anOne”, now offers UC features to CloudPBX extension users like chat, group chat, file sharing and video conferencing. In the scheduled later releases, the product portfolio will also be enhanced with a mobile client for use on iOS or Android smartphones.

 
Furthermore, based on our API strategy, Aarenet now offers an SDK (Software Development Kit) for integration of third party solutions. This enables an integration of other existing commercial applications and provides a toolkit to develop own desktop or mobile clients.


Also, it is now possible to control a mobile phone as a virtual extension of the CloudPBX, specifically useful in a contact center environment. This can be useful in environments where the mobile data reception, especially for nomadic use, does not provide enough bandwidth to allow voice communication. In this case, the contact center agent can use the mobile phone instead of a desktop client or a SIP phone to communicate with customers.

 
To increase the system’s security and limit the risk of non-authorised system access, we support 2FA (two-factor authentication) for a system user to access the administration portal.

Frank Remmers, VP Product Management says: “For this release we have been focussing on the core strength of our system and what it has been designed for. The initial target always has been to provide an open and standardised eco-system, that can interwork with surrounding applications. Initially, we developed the provisioning interface and focussed on the user experience and now have added with the SDK a further important corner stone to integrate third party applications. This opens the system for existing applications that are commercially available in our target markets and also for applications already being used by customers to be integrated into the system. We not only provide the SDK but also development support to reduce the time to market.”

Aarenet Network Operation Center: System Monitoring

Other new features such as additional information on system utilisation and call quality information shown in the CloudPBX dashboard, additional security features to harden the platform and to comply with the latest operating system requirements, next to general maintenance and GUI improvements were implemented. Details of included features within this software release will be communicated upon request.

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New Aarenet Cloud PBX Software Release 7.16

04.07.2024

The new Aarenet Cloud PBX Software Release 7.16 has been approved for general application commencing June 30th, 2024. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

Learn more

Aarenet has a new CEO

01.05.2024

Dominik Moser is the new CEO of Aarenet AG. After 20 years as co-founder and CEO, Felix Jakob is concentrating on his activities on the Board of Directors.

Learn more
See all News

Aarenet celebrates the 20th company anniversary with a Family and Friends Event

Posted on by Monika Bertschinger

Aarenet celebrates the 20th company anniversary with a Family and Friends Event

In sunny early summer weather, Aarenet welcomed around 70 guests to the Open Door Friends & Family Event on Thursday, June 13th, 2024.

The occasion was the celebration of the company’s 20th anniversary. With cool drinks and delicious food from all the regions in which Aarenet is active, loyal companions – customers, partners, friends, employees and family members – met in the offices and on the terrace of the Aarenet headquarters in Niederwangen.

 

From late afternoon until the evening, an amicable atmosphere was created for a reunion full of memories and interesting conversations. We would like to thank everyone for their loyalty and support over the years and for the time they all gave to us. We all enjoyed it very much!

Open Door Friends & Family

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New Aarenet Cloud PBX Software Release 7.16

04.07.2024

The new Aarenet Cloud PBX Software Release 7.16 has been approved for general application commencing June 30th, 2024. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

Learn more

Aarenet has a new CEO

01.05.2024

Dominik Moser is the new CEO of Aarenet AG. After 20 years as co-founder and CEO, Felix Jakob is concentrating on his activities on the Board of Directors.

Learn more
See all News

Aarenet has a new CEO

Posted on by Monika Bertschinger

Aarenet has a new CEO

Dominik Moser is the new CEO of Aarenet AG. After 20 years as co-founder and CEO, Felix Jakob is concentrating on his activities on the Board of Directors.

After two decades at Aarenet AG, Felix Jakob is retiring from his operational role as CEO. As of 1 May 2024, Dominik Moser will take over the operational responsibility. Felix Jakob will continue to support the new CEO in an advisory capacity as Vice Chairman of the Board of Directors.

“20 years is enough,” says Felix Jakob. “It is important to bring new ideas and approaches to the management of the company, while at the same time ensuring a certain continuity. I wish Dominik the same support from the Aarenet team that I have received and I am convinced he will continue to write Aarenet’s success story, true to the motto «consider it as done».”

“Aarenet has successfully established itself in the market as a manufacturer and provider of highly available voice, UC and call centre systems,” says Dominik Moser. “We are grateful for Felix Jakob’s outstanding contribution to Aarenet’s continued success. I look forward to continuing to develop the company with my colleagues.”

Dominik Moser und Felix Jakob

Dominik Moser joined Aarenet on 1 March 2024. Previously, he held various C-level positions in national and international software engineering companies, most recently in a start-up he co-founded.

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New Aarenet Cloud PBX Software Release 7.16

04.07.2024

The new Aarenet Cloud PBX Software Release 7.16 has been approved for general application commencing June 30th, 2024. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

Learn more

Aarenet has a new CEO

01.05.2024

Dominik Moser is the new CEO of Aarenet AG. After 20 years as co-founder and CEO, Felix Jakob is concentrating on his activities on the Board of Directors.

Learn more
See all News

Aarenet signed Memorandum of Understanding with Vietnam Post and Telecommunications Institute of Technology and Announced Collaboration for Research and Exchange Programs

Posted on by Monika Bertschinger

Aarenet signed Memorandum of Understanding with Vietnam Post and Telecommunications Institute of Technology and Announced Collaboration for Research and Exchange Programs

Aarenet, a leading technology and solutions provider for Carriers, Service Providers, Governments and Enterprises, announced today that it has signed a memorandum of understanding (MOU) with Vietnam Post and Telecommunications Institute of Technology (PTIT) in Hanoi, Vietnam, to provide its softswitch systems to the Institute and to collaborate on future co-development and research in the field of telecommunications, as well as student exchange programs and scholarships.

“We are excited to embark on this partnership with PTIT, which will benefit both parties in terms of knowledge transfer, talent development, and market expansion. We hope that this collaboration will foster a spirit of innovation and excellence in the telecommunications industry, as well as strengthen the ties between Switzerland and Vietnam.” said Mr. Felix Jakob, CEO of Aarenet.

Prof. Dr. Nguyen Tien Ban, Dean Faculty of PTIT, expressed his gratitude to Aarenet AG for their collaboration and trust. “We are very grateful to Aarenet for their support and commitment. This is a significant contribution to our institute’s development and vision. We look forward to working with Aarenet and exploring the potential of their softswitch systems for our education and research purposes,” he said.

Front row from right to left – Prof. Dr. Nguyen Tien Ban, Mr. Felix Jakob

The MOU also includes plans for future co-development and research in the field of telecommunications, as well as student exchange programs and scholarships. Aarenet and PTIT will collaborate on innovative projects and solutions, leveraging their respective expertise and resources. They will also facilitate academic and cultural exchanges between their students and faculty, offering opportunities for learning and networking. Additionally, Aarenet intents to provide scholarships for outstanding PTIT students who wish to pursue further studies or internships at Aarenet.

 

The MOU was signed by Mr. Jakob and Prof. Dr. Nguyen at a ceremony held at the Institute’s headquarters in Hanoi on January 24th, 2024.

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New Aarenet Cloud PBX Software Release 7.16

04.07.2024

The new Aarenet Cloud PBX Software Release 7.16 has been approved for general application commencing June 30th, 2024. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

Learn more

Aarenet has a new CEO

01.05.2024

Dominik Moser is the new CEO of Aarenet AG. After 20 years as co-founder and CEO, Felix Jakob is concentrating on his activities on the Board of Directors.

Learn more
See all News

New Aarenet Cloud PBX Software Release 7.14

Posted on by Monika Bertschinger

New Aarenet Cloud PBX Software Release 7.14

The new Aarenet Cloud PBX Software Release 7.14 has been approved for general application commencing December 31st, 2023. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

 

The new features focuses on user clients like the “anCall” plugin for Microsoft Teams. This application plugin allows to access the system portal and make calls directly from the Microsoft Teams platform, now also from mobile devices next to the existing plugin for desktop usage.

 

Additional customisation features complete Aarenet’s offering enabling a full white label platform, which can be tailored to the requirements of the customer.


For Microsoft Outlook users on Windows, a new plugin has been released enabling to dial directly from the Outlook contacts using the anDesktop application that was released in the previous version of the Aarenet platform. The application anDesktop, compatible with macOS and Windows OS, offers a feature rich telephony client as alternative to traditional physical deskphones. The desktop client is specifically interesting for remote workers who do not have a physical telephony infrastructure.


Direct dialling from Outlook contacts reduces the number of interventions necessary to dial the telephone number of a stored contact and reduces potential dialling errors. Further integration into Microsoft O365 applications are targeted to be released in one of the future releases.

Frank Remmers, VP Product Management says: “Many users of our Cloud PBX use the O365 suite of applications. It is our goal to improve the user experience by enabling and integrating our platform within this existing business environment. With the Aarenet solutions we want to simplify the integration of all voice communications into the daily routine. The development of this Outlook plugin is only the first step of many enhancements we plan to integrated to ensure a good interacting between Aarenet’s business communication applications with Office 365.”

Aarenet Software Development

Other new features such as additional call control CSTA functions for Contact Center applications have been added, further security features to harden the platform and to comply with the latest operating system requirements next to general maintenance and GUI improvements were implemented. Details of included features within this software release will be communicated upon request.

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New Aarenet Cloud PBX Software Release 7.16

04.07.2024

The new Aarenet Cloud PBX Software Release 7.16 has been approved for general application commencing June 30th, 2024. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

Learn more

Aarenet has a new CEO

01.05.2024

Dominik Moser is the new CEO of Aarenet AG. After 20 years as co-founder and CEO, Felix Jakob is concentrating on his activities on the Board of Directors.

Learn more
See all News

Aarenet signed Managed Service Agreement with FPT Telecom International (FTI)

Posted on by Monika Bertschinger

Aarenet signed Managed Service Agreement with FPT Telecom International (FTI)

Aarenet, a leading provider of carrier-grade telecommunications solutions, announce today the signing of the Contact Centre as a Service (CCaaS) Agreement with FTI, a member company of FPT Telecom and a leading Service Provider in Vietnam.

This strategic partnership sets the stage for an exciting new chapter in their ongoing cooperation to revolutionise customer engagement and communications.

 

Aarenet’s CCaaS solution provides an array of advanced features, empowering businesses to elevate customer experiences while ensuring operational efficiency and scalability. Through offerings such as omnichannel support, intelligent routing, a unified workplace, real-time analytics and robust security measures, businesses can deliver personalised and consistent customer interactions, leading to improved customer satisfaction and loyalty. Moreover, the Deployment Portal enhances the speed of service delivery, facilitating CCaaS mass-deployment, making it an ideal solution for FTI – a leading Service Provider in Vietnam.

 

This collaboration reflects a shared commitment to innovation, customer satisfaction, and business growth. As both companies aim to set new industry standards, they collaborate to raise the bar for cloud contact centre services and redefine customer engagement in the Vietnam market.

“At FTI we have always been committed to delivering excellence to our customers. Partnering with Aarenet for their advanced CCaaS solution is a strategic move that aligns perfectly with our Customer-centric values. We believe that this collaboration will not only optimise our product and service portfolio but also enable us to forge stronger connections with our customers. We look forward to leveraging Aarenet’s expertise and innovative technologies to drive our business forward and create a positive impact in the market.”  Said Mr. Tran Hai Duong, FTI CEO.

“We are honoured to strengthen our collaboration with FTI by working together to bring our shared vision to life by delivering exceptional customer experiences for the business sector in Vietnam through cutting-edge technology. Leveraging our CCaaS platform, we are confident in our ability to empower FTI’s Customers with seamless, efficient, and personalised interactions with their valued clientele. Throughout this transformative journey, our dedicated team remains committed to offering support and expertise, ensuring a successful deployment.” Said Mr. Bao Vo, Director – Aarenet APAC.

Left to right: Mr. Chanh Pham, Vietnam Chief Representative (Aarenet); Mr. Bao Vo, Director APAC (Aarenet); Mr. Tran Hai Duong, CEO (FTI); Mr. Pham Van Tuyen, VP Business Development (FTI)

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New Aarenet Cloud PBX Software Release 7.16

04.07.2024

The new Aarenet Cloud PBX Software Release 7.16 has been approved for general application commencing June 30th, 2024. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

Learn more

Aarenet has a new CEO

01.05.2024

Dominik Moser is the new CEO of Aarenet AG. After 20 years as co-founder and CEO, Felix Jakob is concentrating on his activities on the Board of Directors.

Learn more
See all News

Aarenet successfully hosted 2023 Partner Conference in Hai Phong, Vietnam

Posted on by Monika Bertschinger

Aarenet successfully hosted 2023 Partner Conference in Hai Phong, Vietnam

Aarenet is delighted to announce the successful conclusion of its 2023 Partner Conference held in Hai Phong, Vietnam. This event brought together industry leaders, partners, and experts throughout Vietnam and marked a significant milestone in advancing telecommunications innovations.

The Aarenet 2023 Partner Conference took place at the Nikko Hotel in Hai Phong, Vietnam, from August 20th to 21st inclusively. The event exceeded expectations and was specifically designed to focus on key areas such as telecom trends, contact center advancements, unified communications, security and technical support excellence.

 

One of the conference highlights included the presentation of the “Most Innovative Carrier Customer of the Year 2023” award to FPT Telecom International as recognition for their exceptional contributions to the telecom industry in Vietnam.

 

Key highlights of the conference included keynote addresses, product demonstrations and showcases and offered an excellent platform for executing networking.

 

Speakers from Aarenet and FrontStage delivered insightful keynote addresses sharing the latest telecom trends, the evolution of contact centers and developments in its unified communications solution.

 

The Aarenet Pre-sales team demonstrated advanced third-party integration features within their Contact Centre solution such as eKYC, Text-to-Speech, and Speech-to-Text functionalities and the Aarenet Sales team showcased its latest unified communication products.

 

The conference provided ample networking opportunities, enabling attendees to establish valuable connections with industry peers, partners, and Aarenet Executives.

Reflecting on the successful event, Mr. Felix Jakob – Aarenet CEO, stated, “Our Partner Conference in Hai Phong surpassed our expectations and underlined our commitment to fostering collaboration and innovation within the telecom industry in Vietnam. We are immensely proud of the meaningful discussions, partnerships, and the recognition of FPT Telecom International’s innovation.”

From left to right – Mr. Felix Jakob (Aarenet CEO), Mr. Le Quoc Cuong, FTI Sales Director

Group Photo Partner Event

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New Aarenet Cloud PBX Software Release 7.16

04.07.2024

The new Aarenet Cloud PBX Software Release 7.16 has been approved for general application commencing June 30th, 2024. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

Learn more

Aarenet has a new CEO

01.05.2024

Dominik Moser is the new CEO of Aarenet AG. After 20 years as co-founder and CEO, Felix Jakob is concentrating on his activities on the Board of Directors.

Learn more
See all News

New Aarenet Cloud PBX Release 7.12

Posted on by Monika Bertschinger

New Aarenet Cloud PBX Release 7.12

The new Aarenet Cloud PBX Software Release 7.12 has been approved for general application commencing June 30th, 2023. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

The new Aarenet Cloud PBXSoftware Release 7.12 has been approved for general application commencing June 30th, 2023. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.


The release is enhancing the Cloud PBX solutions for enterprises and entails a full multi-tenant carrier grade setup with a wealth of user features. Following requests of many customers, Fax2Mail has been integrated. A received fax message will now be forwarded to the appointed email address in an attachment.

Frank Remmers, VP Product Management says: “although fax is considered legacy solution, many customers still use it as it is considered an official legal document. The use of electronic mail alone is not sufficient as E-mail is not always accepted as a legal document. The implementation of the Fax2Mail will open additional vertical markets to address with our Cloud PBX offering.”

System Operator

A further highlight of the new release, Aarenet’s own desktop client “anDesktop” has been released. This client, compatible with macOS and Windows OS, offers a feature rich telephony client as alternative to traditional physical deskphones. The desktop client is specifically interesting for remote workers who do not have a physical telephony infrastructure. The installation is self-explanatory and the activation is a user friendly process.


“anDesktop” also interacts with the Microsoft Teams embedded applet “anCall” and complements the offering for Microsoft Teams users. Remmers says: “Direct Routing has been implemented in a previous version and the use of the anCall embedded applet enables the integration of telephony into Microsoft Teams without the need to procure specific Teams phone licences. This significantly reduced the cost for Microsoft Teams users to access state-or-the-art Cloud PBX features like Advanced Call Distribution, Interactive Voice Response, Voice Mail and many others.”


To improve security for system operators as well as end-users a Two Factor Authentication for login, together with a compatible two-factor authentication application has been added. Other new features such as additional CSTA interface functions for Contact Center applications have been added and a platform upgrade to comply with the newest security requirements next to general maintenance and GUI improvements. Details of included features within this software release will be communicated upon request.

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New Aarenet Cloud PBX Software Release 7.16

04.07.2024

The new Aarenet Cloud PBX Software Release 7.16 has been approved for general application commencing June 30th, 2024. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

Learn more

Aarenet has a new CEO

01.05.2024

Dominik Moser is the new CEO of Aarenet AG. After 20 years as co-founder and CEO, Felix Jakob is concentrating on his activities on the Board of Directors.

Learn more
See all News

Aarenet attend ITNOG7 in Bologna (Italy)

Posted on by Monika Bertschinger

Aarenet attend ITNOG7 in Bologna (Italy)

Aarenet recently attended and sponsored ITNOG7 event taking place in Bologna, Italy. ITNOG is a non-profit Italian organization focused on sharing know how and creating synergies among Italian network operators, carriers and service providers.

Aarenet recently attended and sponsored ITNOG7 event taking place in Bologna, Italy, on May 9th and 10th. ITNOG is a non-profit Italian organization focused on sharing know how and creating synergies among Italian network operators, carriers and service providers. With the attendance of the public growing year over year, the event has kept its original highly focused technical format and informal setting. Based on previous year’s positive experiences, Aarenet decided to enter the group of sponsors of the event this year. 

 

The aim of the ITNOG organization is to improve the quality of the Italian internet, by promoting the exchange of information and ideas across the board, from C-level executives to professionals and network technicians. 

 

Aarenet looks forward to next year’s edition, knowing that coming back to Bologna will give not only the opportunity to spend time with long-term contacts and new partners, but also attend a buzzing event where opportunities are openly shared.

“We are very happy of our participation at ITNOG this year. Aarenet is today recognized as an established player in the voice carrier grade solutions market in Italy, and for us it’s been very important to meet our customers, while also have the time to meet and have a drink with new contacts and discuss new opportunities” said Michel Balabio, Regional Director South Europe at Aarenet.

“ITNOG7 has delivered an agenda of detailed contents, addressing interesting ideas and changes involving today’s Italian data and voice networks” said Simone Bianco, Technical Director Italy at Aarenet.

Exhibition Area at ITNOG7

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New Aarenet Cloud PBX Software Release 7.16

04.07.2024

The new Aarenet Cloud PBX Software Release 7.16 has been approved for general application commencing June 30th, 2024. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

Learn more

Aarenet has a new CEO

01.05.2024

Dominik Moser is the new CEO of Aarenet AG. After 20 years as co-founder and CEO, Felix Jakob is concentrating on his activities on the Board of Directors.

Learn more
See all News