Category: Uncategorized

Aarenet presented with “Exceptional Deal Award” at the AudioCodes APAC 2024 Partner Innovation Conference

Posted on by Monika Bertschinger

Aarenet presented with “Exceptional Deal Award” at the AudioCodes APAC 2024 Partner Innovation Conference

Aarenet, a provider of secure enterprise and carrier-class VoIP communication systems and services, announced its participation in the AudioCodes APAC 2024 Partner Innovation Conference held in Bangkok, Thailand. The two-day event was productive for Aarenet as the conference offered a unique platform of networking and connectivity with partners across the Asia-Pacific region.

AudioCodes showcased its advanced solutions and upcoming technological innovations. Aarenet welcomed these innovations which elevated their service offerings for clients and cementing their standing in the competitive APAC market.


At the event’s Gala dinner, AudioCodes presented awards to unique partners in the APAC region for their commitment and contributions. Aarenet was honoured to receive an award and looked forward to further collaboration with AudioCodes.

“Our ongoing collaboration with AudioCodes is pivotal to our growth strategy,” added Mr. Dominik Moser – Aarenet CEO. “Their commitment to innovation complements our mission to deliver robust and scalable communication solutions for our customers. We are excited to leverage AudioCodes’ emerging technologies to better serve our clients and drive mutual success in the region.”

The conference also facilitated valuable networking opportunities with other partners, fostering an environment of shared knowledge and collaborative growth. Aarenet AG is confident that the connections made, and the insights gained will contribute significantly to its objectives in near future.


Aarenet was pleased with the continued collaboration with AudioCodes and look forward to bringing enhanced value to our clients across the APAC region.

Mr. Bao Vo, Director Aarenet APAC (2nd from right) during the award ceremony

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Aarenet presented with “Exceptional Deal Award” at the AudioCodes APAC 2024 Partner Innovation Conference

23.12.2024

Aarenet, a provider of secure enterprise and carrier-class VoIP communication systems and services, announced its participation in the AudioCodes APAC 2024 Partner Innovation Conference held in Bangkok, Thailand. The two-day event was productive for Aarenet as the conference offered a unique platform of networking and connectivity with partners across the Asia-Pacific region.

Learn more

Aarenet awarded NTS Softswitch Project by NT Thailand

28.11.2024

Aarenet is pleased to announce that it has been awarded the NTS softswitch project by NT, the incumbent telecommunications provider of Thailand. Aarenet has developed customised solutions tailored to meet the unique requirements of NT Thailand, demonstrating their commitment to delivering exceptional and bespoke telecommunication solutions for the Carrier sector.

Learn more

MobiFone Group – Vietnam deployed Contact Centre Solution powered by Aarenet for enhanced customer engagement

18.10.2024

Aarenet, a Swiss Telecommunications Technology vendor, specializing in delivering advanced and reliable unified communication services and products for Carriers, Enterprise and Government sectors, is pleased to announce the successful deployment of their contact centre solution for MobiFone Group, officially went live on October 1st, 2024, serving 500 skilled agents.

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Aarenet awarded NTS Softswitch Project by NT Thailand

Posted on by Monika Bertschinger

Aarenet awarded NTS Softswitch Project by NT Thailand

Aarenet is pleased to announce that it has been awarded the NTS softswitch project by NT, the incumbent telecommunications provider of Thailand.  Aarenet has developed customised solutions tailored to meet the unique requirements of NT Thailand, demonstrating their commitment to delivering exceptional and bespoke telecommunication solutions for the Carrier sector. 

The NTS Softswitch Project is intended to augment NT’s service portfolio by delivering a resilient solution that guarantees future scalability and innovation for NT’s business customers in Thailand. Leveraging Aarenet’s established solution, this project will enable the introduction of additional services for NT’s business customers.

 

Aarenet has dedicated resources to train their local partner in Thailand, enabling them to undertake sales and technical support activities for the local Carrier customers such as NT. Aarenet’s partner was able to conduct a successful proof-of-concept and facilitate commercial negotiations. This partnership highlights Aarenet’s commitment to the Thai market.

“We are pleased to have been selected by NT Thailand for this NTS softswitch project,” said Dominik Moser, CEO – Aarenet. “The cooperation with our local partner has been instrumental, and we are looking forward to the implementation and deployment phase. This project will reinforce Aarenet’s position as a trusted provider of advanced telecommunications solutions.”

Dedicated Project Workshop

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Aarenet presented with “Exceptional Deal Award” at the AudioCodes APAC 2024 Partner Innovation Conference

23.12.2024

Aarenet, a provider of secure enterprise and carrier-class VoIP communication systems and services, announced its participation in the AudioCodes APAC 2024 Partner Innovation Conference held in Bangkok, Thailand. The two-day event was productive for Aarenet as the conference offered a unique platform of networking and connectivity with partners across the Asia-Pacific region.

Learn more

Aarenet awarded NTS Softswitch Project by NT Thailand

28.11.2024

Aarenet is pleased to announce that it has been awarded the NTS softswitch project by NT, the incumbent telecommunications provider of Thailand. Aarenet has developed customised solutions tailored to meet the unique requirements of NT Thailand, demonstrating their commitment to delivering exceptional and bespoke telecommunication solutions for the Carrier sector.

Learn more

MobiFone Group – Vietnam deployed Contact Centre Solution powered by Aarenet for enhanced customer engagement

18.10.2024

Aarenet, a Swiss Telecommunications Technology vendor, specializing in delivering advanced and reliable unified communication services and products for Carriers, Enterprise and Government sectors, is pleased to announce the successful deployment of their contact centre solution for MobiFone Group, officially went live on October 1st, 2024, serving 500 skilled agents.

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MobiFone Group – Vietnam deployed Contact Centre Solution powered by Aarenet for enhanced customer engagement

Posted on by Monika Bertschinger

MobiFone Group – Vietnam deployed Contact Centre Solution powered by Aarenet for enhanced customer engagement

Aarenet, a Swiss Telecommunications Technology vendor, specializing in delivering advanced and reliable unified communication services and products for Carriers, Enterprise and Government sectors, is pleased to announce the successful deployment of their contact centre solution for MobiFone Group, officially went live on October 1st, 2024, serving 500 skilled agents.

This project exemplifies Aarenet’s dedication to providing advanced solutions that ensure effortless integration and expandability. The recently launched contact centre system is equipped with an extensive array of functionalities, encompassing robust security protocols, which empowers MobiFone to deliver tailored customer experiences throughout the various companies under its umbrella. This initiative not only enhances customer interaction but also fortifies the Group’s commitment to maintaining high standards of customer service.

“We are thrilled to successfully complete this pivotal project for MobiFone Group,” said Frank Remmers, VP of Product Management – Aarenet. “Our contact centre solution is designed to empower MobiFone agents with the tools necessary to exceed customer expectations, streamline operations, and deliver an unparalleled user experience.”

Office Building MobiFone

The system’s deployment is a testament to Aarenet’s expertise in providing robust and reliable telecommunications solutions. With the new contact centre system, MobiFone can now manage customer interactions more efficiently, respond promptly to inquiries, and maintain a high level of service quality. As a result, MobiFone is well-positioned to achieve greater customer satisfaction and loyalty.

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Aarenet presented with “Exceptional Deal Award” at the AudioCodes APAC 2024 Partner Innovation Conference

23.12.2024

Aarenet, a provider of secure enterprise and carrier-class VoIP communication systems and services, announced its participation in the AudioCodes APAC 2024 Partner Innovation Conference held in Bangkok, Thailand. The two-day event was productive for Aarenet as the conference offered a unique platform of networking and connectivity with partners across the Asia-Pacific region.

Learn more

Aarenet awarded NTS Softswitch Project by NT Thailand

28.11.2024

Aarenet is pleased to announce that it has been awarded the NTS softswitch project by NT, the incumbent telecommunications provider of Thailand. Aarenet has developed customised solutions tailored to meet the unique requirements of NT Thailand, demonstrating their commitment to delivering exceptional and bespoke telecommunication solutions for the Carrier sector.

Learn more

MobiFone Group – Vietnam deployed Contact Centre Solution powered by Aarenet for enhanced customer engagement

18.10.2024

Aarenet, a Swiss Telecommunications Technology vendor, specializing in delivering advanced and reliable unified communication services and products for Carriers, Enterprise and Government sectors, is pleased to announce the successful deployment of their contact centre solution for MobiFone Group, officially went live on October 1st, 2024, serving 500 skilled agents.

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Aarenet installed the third Carrier Class VoIP System for VNPT – Vietnam’s incumbent Operator

Posted on by Monika Bertschinger

Aarenet installed the third Carrier Class VoIP System for VNPT – Vietnam’s incumbent Operator

Aarenet, a leading technology and solutions provider for Carriers, Service Providers, Governments and Enterprises, is proud to announce the successful completion of a Carrier Class VoIP system installation for VNPT, Vietnam’s incumbent telecommunications operator. This marks the third deployment of Aarenet’s advanced technology within VNPT’s robust network infrastructure, further solidifying a partnership that has consistently fostered innovation and growth.

The latest installation underscores Aarenet’s commitment to delivering high-quality, reliable VoIP systems that meet the demanding standards of carrier-class operations.  With a focus on scalability, security, and uninterrupted service, Aarenet’s solutions are designed to support VNPT’s expanding business customer base and drive service revenue.

 

As VNPT continues to lead Vietnam’s telecommunications industry, Aarenet’s tailored solutions provide the necessary support for VNPT’s strategic objectives. The collaboration between Aarenet and VNPT is a testament to the shared vision of excellence and customer satisfaction.

 

Looking ahead, Aarenet is dedicated to supporting VNPT’s journey towards digital transformation. With a keen understanding of the evolving market dynamics, Aarenet is poised to deliver innovative solutions that will propel VNPT to new heights of success.

Aarenet’s management expressed satisfaction about  the partnership: “Our collaboration with VNPT is a cornerstone of our growth strategy in Asia. We are excited to support VNPT’s ambitions and contribute to their continued success.” Said Dominik Moser – CEO, Aarenet.

 

Headquarters of VNPT - Copyright © VNPT

This installation is not just a milestone for Aarenet and VNPT but also a significant development for Vietnam’s telecommunications landscape.  It demonstrates Aarenet’s expertise in navigating complex voice and unified communication network environments and customising solutions that align with the unique needs of each operator.

 

In conclusion, Aarenet’s successful deployment of the Carrier Class VoIP system for VNPT is a clear indication of the company’s innovation and leadership in the VoIP domain within Vietnam. Aarenet is committed to fostering a strong, productive partnership with VNPT and to continue delivering cutting-edge solutions that support VNPT’s mission to provide exceptional service to its customers.

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Aarenet presented with “Exceptional Deal Award” at the AudioCodes APAC 2024 Partner Innovation Conference

23.12.2024

Aarenet, a provider of secure enterprise and carrier-class VoIP communication systems and services, announced its participation in the AudioCodes APAC 2024 Partner Innovation Conference held in Bangkok, Thailand. The two-day event was productive for Aarenet as the conference offered a unique platform of networking and connectivity with partners across the Asia-Pacific region.

Learn more

Aarenet awarded NTS Softswitch Project by NT Thailand

28.11.2024

Aarenet is pleased to announce that it has been awarded the NTS softswitch project by NT, the incumbent telecommunications provider of Thailand. Aarenet has developed customised solutions tailored to meet the unique requirements of NT Thailand, demonstrating their commitment to delivering exceptional and bespoke telecommunication solutions for the Carrier sector.

Learn more

MobiFone Group – Vietnam deployed Contact Centre Solution powered by Aarenet for enhanced customer engagement

18.10.2024

Aarenet, a Swiss Telecommunications Technology vendor, specializing in delivering advanced and reliable unified communication services and products for Carriers, Enterprise and Government sectors, is pleased to announce the successful deployment of their contact centre solution for MobiFone Group, officially went live on October 1st, 2024, serving 500 skilled agents.

Learn more
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Aarenet consolidates presence at market events in Italy

Posted on by Monika Bertschinger

Aarenet consolidates presence at market events in Italy

Aarenet’s sponsorship at ITNOG events in Bologna, and participation at Namex events in Roma and Napoli, in 2023 and 2024, have made it very clear about the importance of being where the Italian market meets.

These venues, leaded by the annual Salotto Mix event taking place in Milano every December, are today on all the Carriers and ISPs C-level Executives agendas in Italy.

Michel Balabio, Aarenet’s Director for Italy says: “We are about to confirm again Aarenet’s sponsorship of ITNOG event in 2025. Both this year and in 2023, the experience has always been very positive.

Both times the meetings in Bologna have been leading to new contacts, new projects, and few months later to signing new customers in both years. We look at 2025 to at least confirm the same trend, and hopefully do more.

Both Simone Bianco (Technical Director for Italy) and I, are looking forward to Salotto Mix in Milan in December, and to visit Bologna and Napoli again in 2025.

These are perfect venues to meet with our customers, long term contacts and with new opportunities, whether that happens in a 10 people meeting room, or over an aperitivo or a dinner”.

 

www.itnog.it

www.namex.it

Aarenet customer booth at ITNOG exhibition (copyright ITNOG.IT)

Networking with existing and new contacts (copyright ITNOG.IT)

Lively participation during key speaker presentations (copyright ITNOG.IT)

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Aarenet presented with “Exceptional Deal Award” at the AudioCodes APAC 2024 Partner Innovation Conference

23.12.2024

Aarenet, a provider of secure enterprise and carrier-class VoIP communication systems and services, announced its participation in the AudioCodes APAC 2024 Partner Innovation Conference held in Bangkok, Thailand. The two-day event was productive for Aarenet as the conference offered a unique platform of networking and connectivity with partners across the Asia-Pacific region.

Learn more

Aarenet awarded NTS Softswitch Project by NT Thailand

28.11.2024

Aarenet is pleased to announce that it has been awarded the NTS softswitch project by NT, the incumbent telecommunications provider of Thailand. Aarenet has developed customised solutions tailored to meet the unique requirements of NT Thailand, demonstrating their commitment to delivering exceptional and bespoke telecommunication solutions for the Carrier sector.

Learn more

MobiFone Group – Vietnam deployed Contact Centre Solution powered by Aarenet for enhanced customer engagement

18.10.2024

Aarenet, a Swiss Telecommunications Technology vendor, specializing in delivering advanced and reliable unified communication services and products for Carriers, Enterprise and Government sectors, is pleased to announce the successful deployment of their contact centre solution for MobiFone Group, officially went live on October 1st, 2024, serving 500 skilled agents.

Learn more
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New Aarenet Cloud PBX Software Release 7.16

Posted on by Monika Bertschinger

New Aarenet Cloud PBX Software Release 7.16

The new Aarenet Cloud PBX Software Release 7.16 has been approved for general application commencing June 30th, 2024. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

The new Aarenet Cloud PBX Software Release 7.16 has been approved and released for general application commencing June 30th, 2024. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.


As main new focus, Unified Communication features have been implemented in the desktop client. The desktop client, offered under the commercial name of “anOne”, now offers UC features to CloudPBX extension users like chat, group chat, file sharing and video conferencing. In the scheduled later releases, the product portfolio will also be enhanced with a mobile client for use on iOS or Android smartphones.

 
Furthermore, based on our API strategy, Aarenet now offers an SDK (Software Development Kit) for integration of third party solutions. This enables an integration of other existing commercial applications and provides a toolkit to develop own desktop or mobile clients.


Also, it is now possible to control a mobile phone as a virtual extension of the CloudPBX, specifically useful in a contact center environment. This can be useful in environments where the mobile data reception, especially for nomadic use, does not provide enough bandwidth to allow voice communication. In this case, the contact center agent can use the mobile phone instead of a desktop client or a SIP phone to communicate with customers.

 
To increase the system’s security and limit the risk of non-authorised system access, we support 2FA (two-factor authentication) for a system user to access the administration portal.

Frank Remmers, VP Product Management says: “For this release we have been focussing on the core strength of our system and what it has been designed for. The initial target always has been to provide an open and standardised eco-system, that can interwork with surrounding applications. Initially, we developed the provisioning interface and focussed on the user experience and now have added with the SDK a further important corner stone to integrate third party applications. This opens the system for existing applications that are commercially available in our target markets and also for applications already being used by customers to be integrated into the system. We not only provide the SDK but also development support to reduce the time to market.”

Aarenet Network Operation Center: System Monitoring

Other new features such as additional information on system utilisation and call quality information shown in the CloudPBX dashboard, additional security features to harden the platform and to comply with the latest operating system requirements, next to general maintenance and GUI improvements were implemented. Details of included features within this software release will be communicated upon request.

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Aarenet presented with “Exceptional Deal Award” at the AudioCodes APAC 2024 Partner Innovation Conference

23.12.2024

Aarenet, a provider of secure enterprise and carrier-class VoIP communication systems and services, announced its participation in the AudioCodes APAC 2024 Partner Innovation Conference held in Bangkok, Thailand. The two-day event was productive for Aarenet as the conference offered a unique platform of networking and connectivity with partners across the Asia-Pacific region.

Learn more

Aarenet awarded NTS Softswitch Project by NT Thailand

28.11.2024

Aarenet is pleased to announce that it has been awarded the NTS softswitch project by NT, the incumbent telecommunications provider of Thailand. Aarenet has developed customised solutions tailored to meet the unique requirements of NT Thailand, demonstrating their commitment to delivering exceptional and bespoke telecommunication solutions for the Carrier sector.

Learn more

MobiFone Group – Vietnam deployed Contact Centre Solution powered by Aarenet for enhanced customer engagement

18.10.2024

Aarenet, a Swiss Telecommunications Technology vendor, specializing in delivering advanced and reliable unified communication services and products for Carriers, Enterprise and Government sectors, is pleased to announce the successful deployment of their contact centre solution for MobiFone Group, officially went live on October 1st, 2024, serving 500 skilled agents.

Learn more
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Aarenet celebrates the 20th company anniversary with a Family and Friends Event

Posted on by Monika Bertschinger

Aarenet celebrates the 20th company anniversary with a Family and Friends Event

In sunny early summer weather, Aarenet welcomed around 70 guests to the Open Door Friends & Family Event on Thursday, June 13th, 2024.

The occasion was the celebration of the company’s 20th anniversary. With cool drinks and delicious food from all the regions in which Aarenet is active, loyal companions – customers, partners, friends, employees and family members – met in the offices and on the terrace of the Aarenet headquarters in Niederwangen.

 

From late afternoon until the evening, an amicable atmosphere was created for a reunion full of memories and interesting conversations. We would like to thank everyone for their loyalty and support over the years and for the time they all gave to us. We all enjoyed it very much!

Open Door Friends & Family

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Aarenet presented with “Exceptional Deal Award” at the AudioCodes APAC 2024 Partner Innovation Conference

23.12.2024

Aarenet, a provider of secure enterprise and carrier-class VoIP communication systems and services, announced its participation in the AudioCodes APAC 2024 Partner Innovation Conference held in Bangkok, Thailand. The two-day event was productive for Aarenet as the conference offered a unique platform of networking and connectivity with partners across the Asia-Pacific region.

Learn more

Aarenet awarded NTS Softswitch Project by NT Thailand

28.11.2024

Aarenet is pleased to announce that it has been awarded the NTS softswitch project by NT, the incumbent telecommunications provider of Thailand. Aarenet has developed customised solutions tailored to meet the unique requirements of NT Thailand, demonstrating their commitment to delivering exceptional and bespoke telecommunication solutions for the Carrier sector.

Learn more

MobiFone Group – Vietnam deployed Contact Centre Solution powered by Aarenet for enhanced customer engagement

18.10.2024

Aarenet, a Swiss Telecommunications Technology vendor, specializing in delivering advanced and reliable unified communication services and products for Carriers, Enterprise and Government sectors, is pleased to announce the successful deployment of their contact centre solution for MobiFone Group, officially went live on October 1st, 2024, serving 500 skilled agents.

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Aarenet has a new CEO

Posted on by Monika Bertschinger

Aarenet has a new CEO

Dominik Moser is the new CEO of Aarenet AG. After 20 years as co-founder and CEO, Felix Jakob is concentrating on his activities on the Board of Directors.

After two decades at Aarenet AG, Felix Jakob is retiring from his operational role as CEO. As of 1 May 2024, Dominik Moser will take over the operational responsibility. Felix Jakob will continue to support the new CEO in an advisory capacity as Vice Chairman of the Board of Directors.

“20 years is enough,” says Felix Jakob. “It is important to bring new ideas and approaches to the management of the company, while at the same time ensuring a certain continuity. I wish Dominik the same support from the Aarenet team that I have received and I am convinced he will continue to write Aarenet’s success story, true to the motto «consider it as done».”

“Aarenet has successfully established itself in the market as a manufacturer and provider of highly available voice, UC and call centre systems,” says Dominik Moser. “We are grateful for Felix Jakob’s outstanding contribution to Aarenet’s continued success. I look forward to continuing to develop the company with my colleagues.”

Dominik Moser und Felix Jakob

Dominik Moser joined Aarenet on 1 March 2024. Previously, he held various C-level positions in national and international software engineering companies, most recently in a start-up he co-founded.

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Aarenet presented with “Exceptional Deal Award” at the AudioCodes APAC 2024 Partner Innovation Conference

23.12.2024

Aarenet, a provider of secure enterprise and carrier-class VoIP communication systems and services, announced its participation in the AudioCodes APAC 2024 Partner Innovation Conference held in Bangkok, Thailand. The two-day event was productive for Aarenet as the conference offered a unique platform of networking and connectivity with partners across the Asia-Pacific region.

Learn more

Aarenet awarded NTS Softswitch Project by NT Thailand

28.11.2024

Aarenet is pleased to announce that it has been awarded the NTS softswitch project by NT, the incumbent telecommunications provider of Thailand. Aarenet has developed customised solutions tailored to meet the unique requirements of NT Thailand, demonstrating their commitment to delivering exceptional and bespoke telecommunication solutions for the Carrier sector.

Learn more

MobiFone Group – Vietnam deployed Contact Centre Solution powered by Aarenet for enhanced customer engagement

18.10.2024

Aarenet, a Swiss Telecommunications Technology vendor, specializing in delivering advanced and reliable unified communication services and products for Carriers, Enterprise and Government sectors, is pleased to announce the successful deployment of their contact centre solution for MobiFone Group, officially went live on October 1st, 2024, serving 500 skilled agents.

Learn more
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Aarenet signed Memorandum of Understanding with Vietnam Post and Telecommunications Institute of Technology and Announced Collaboration for Research and Exchange Programs

Posted on by Monika Bertschinger

Aarenet signed Memorandum of Understanding with Vietnam Post and Telecommunications Institute of Technology and Announced Collaboration for Research and Exchange Programs

Aarenet, a leading technology and solutions provider for Carriers, Service Providers, Governments and Enterprises, announced today that it has signed a memorandum of understanding (MOU) with Vietnam Post and Telecommunications Institute of Technology (PTIT) in Hanoi, Vietnam, to provide its softswitch systems to the Institute and to collaborate on future co-development and research in the field of telecommunications, as well as student exchange programs and scholarships.

“We are excited to embark on this partnership with PTIT, which will benefit both parties in terms of knowledge transfer, talent development, and market expansion. We hope that this collaboration will foster a spirit of innovation and excellence in the telecommunications industry, as well as strengthen the ties between Switzerland and Vietnam.” said Mr. Felix Jakob, CEO of Aarenet.

Prof. Dr. Nguyen Tien Ban, Dean Faculty of PTIT, expressed his gratitude to Aarenet AG for their collaboration and trust. “We are very grateful to Aarenet for their support and commitment. This is a significant contribution to our institute’s development and vision. We look forward to working with Aarenet and exploring the potential of their softswitch systems for our education and research purposes,” he said.

Front row from right to left – Prof. Dr. Nguyen Tien Ban, Mr. Felix Jakob

The MOU also includes plans for future co-development and research in the field of telecommunications, as well as student exchange programs and scholarships. Aarenet and PTIT will collaborate on innovative projects and solutions, leveraging their respective expertise and resources. They will also facilitate academic and cultural exchanges between their students and faculty, offering opportunities for learning and networking. Additionally, Aarenet intents to provide scholarships for outstanding PTIT students who wish to pursue further studies or internships at Aarenet.

 

The MOU was signed by Mr. Jakob and Prof. Dr. Nguyen at a ceremony held at the Institute’s headquarters in Hanoi on January 24th, 2024.

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Aarenet presented with “Exceptional Deal Award” at the AudioCodes APAC 2024 Partner Innovation Conference

23.12.2024

Aarenet, a provider of secure enterprise and carrier-class VoIP communication systems and services, announced its participation in the AudioCodes APAC 2024 Partner Innovation Conference held in Bangkok, Thailand. The two-day event was productive for Aarenet as the conference offered a unique platform of networking and connectivity with partners across the Asia-Pacific region.

Learn more

Aarenet awarded NTS Softswitch Project by NT Thailand

28.11.2024

Aarenet is pleased to announce that it has been awarded the NTS softswitch project by NT, the incumbent telecommunications provider of Thailand. Aarenet has developed customised solutions tailored to meet the unique requirements of NT Thailand, demonstrating their commitment to delivering exceptional and bespoke telecommunication solutions for the Carrier sector.

Learn more

MobiFone Group – Vietnam deployed Contact Centre Solution powered by Aarenet for enhanced customer engagement

18.10.2024

Aarenet, a Swiss Telecommunications Technology vendor, specializing in delivering advanced and reliable unified communication services and products for Carriers, Enterprise and Government sectors, is pleased to announce the successful deployment of their contact centre solution for MobiFone Group, officially went live on October 1st, 2024, serving 500 skilled agents.

Learn more
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New Aarenet Cloud PBX Software Release 7.14

Posted on by Monika Bertschinger

New Aarenet Cloud PBX Software Release 7.14

The new Aarenet Cloud PBX Software Release 7.14 has been approved for general application commencing December 31st, 2023. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.

 

The new features focuses on user clients like the “anCall” plugin for Microsoft Teams. This application plugin allows to access the system portal and make calls directly from the Microsoft Teams platform, now also from mobile devices next to the existing plugin for desktop usage.

 

Additional customisation features complete Aarenet’s offering enabling a full white label platform, which can be tailored to the requirements of the customer.


For Microsoft Outlook users on Windows, a new plugin has been released enabling to dial directly from the Outlook contacts using the anDesktop application that was released in the previous version of the Aarenet platform. The application anDesktop, compatible with macOS and Windows OS, offers a feature rich telephony client as alternative to traditional physical deskphones. The desktop client is specifically interesting for remote workers who do not have a physical telephony infrastructure.


Direct dialling from Outlook contacts reduces the number of interventions necessary to dial the telephone number of a stored contact and reduces potential dialling errors. Further integration into Microsoft O365 applications are targeted to be released in one of the future releases.

Frank Remmers, VP Product Management says: “Many users of our Cloud PBX use the O365 suite of applications. It is our goal to improve the user experience by enabling and integrating our platform within this existing business environment. With the Aarenet solutions we want to simplify the integration of all voice communications into the daily routine. The development of this Outlook plugin is only the first step of many enhancements we plan to integrated to ensure a good interacting between Aarenet’s business communication applications with Office 365.”

Aarenet Software Development

Other new features such as additional call control CSTA functions for Contact Center applications have been added, further security features to harden the platform and to comply with the latest operating system requirements next to general maintenance and GUI improvements were implemented. Details of included features within this software release will be communicated upon request.

See more News

Aarenet presented with “Exceptional Deal Award” at the AudioCodes APAC 2024 Partner Innovation Conference

23.12.2024

Aarenet, a provider of secure enterprise and carrier-class VoIP communication systems and services, announced its participation in the AudioCodes APAC 2024 Partner Innovation Conference held in Bangkok, Thailand. The two-day event was productive for Aarenet as the conference offered a unique platform of networking and connectivity with partners across the Asia-Pacific region.

Learn more

Aarenet awarded NTS Softswitch Project by NT Thailand

28.11.2024

Aarenet is pleased to announce that it has been awarded the NTS softswitch project by NT, the incumbent telecommunications provider of Thailand. Aarenet has developed customised solutions tailored to meet the unique requirements of NT Thailand, demonstrating their commitment to delivering exceptional and bespoke telecommunication solutions for the Carrier sector.

Learn more

MobiFone Group – Vietnam deployed Contact Centre Solution powered by Aarenet for enhanced customer engagement

18.10.2024

Aarenet, a Swiss Telecommunications Technology vendor, specializing in delivering advanced and reliable unified communication services and products for Carriers, Enterprise and Government sectors, is pleased to announce the successful deployment of their contact centre solution for MobiFone Group, officially went live on October 1st, 2024, serving 500 skilled agents.

Learn more
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