Aarenet anCall applet for Microsoft Teams for CTI and call integration

Aarenet is pleased to present anCall, an applet that delivers a cost effective and user-friendly telephony experience for MS Teams users. Without the need to obtain dedicated MS Teams phone licenses, users can use, control and customise telephony settings of their own Aarenet CloudPBX extension and are able to originate calls to internal extensions and external PSTN destinations.

Outgoing calls can be originated via the MS Teams desktop client with the Aarenet anCall applet installed.  Aarenet anCall applet is also available on the smartphone devices where MS Teams has been installed and originated calls are handled via the native dialer.

Frank Remmers, sales director at Aarenet says “next to the telephony integration in the Microsoft Teams interface, the anCall applet provides a user-friendly interface to configure features such as call forwarding and do-not-disturb, and enables to view the call history as well as listening to the personal voicemail messages.  

 

What is really powerful is the ability to control connected SIP Phones that are registered on the same extension. Using the CTI interface, the user can use his desktop computer to initiate calls on the connected desktop phone. Many commercially available phones support this feature by default and this feature provides a great user experience as the dialled number does not need to be dialled by hand.”

The applet will be part of the new Aarenet anSwitch, version 7.7 which is planned to be released by end of March 2022 and can be installed by the customer’s MS Teams administrator.

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