Autor: Monika Bertschinger

By combining voice-enabled AI with access to internet-based information sources, users can interact naturally and receive relevant, up-to-date answers to their questions and requests.

The AI-assisted IVR makes call handling more intuitive and flexible. Administrators can simply describe in natural language how incoming calls should be handled, instead of creating complex menu structures and predefined rules.

The voice-AI can, in native language, manage requests for passwords or account information, determine the purpose of a call or forward the caller to the appropriate department or person. This creates a more natural interaction for callers while reducing the effort required to configure and maintain traditional IVR menus and supporting multiple languages out of the box.

The personal assistant integrated into anOne Desktop and anOne Mobile allows users to control frequently used communication functions using their voice. The conversational-AI assistant can perform tasks such as:
• Sending chat messages to other subscribers
• Accessing personal voice messages
• Activating and deactivating call forwarding
• Setting or changing presence status, for example when a user is absent

The assistant is voice-operated and can be accessed directly from the respective anOne client, providing a simple and natural way to manage everyday communication tasks.

The AI-assisted IVR and personal voice assistant are just two examples of the AI capabilities integrated into Aarenet’s anPBX platform and can be activated per PBX.

Further support, offered by Aarenet, for a deeper integration with multiple Large Language Models (LLMs) provides maximum flexibility, allowing customers to implement additional AI-powered solutions according to their specific technical, operational, and regulatory requirements.

With the integration of AI-assisted solutions into anPBX, Aarenet enables customers to simplify communication processes, improve productivity, and create a more intuitive user experience.

The new functionality is available for all anPBX systems running version 7.26 or higher. The activation of the AI-functionality is optional. Customers who are reluctant to use AI features are not forced to use it.